If cancelled after the first payment, 50% of the deposit will be charged as penalty. No refund is given if there is less than 10 days to arrival.
If cancelled 30 days prior to arrival, 40% of the total amount of the package will be charged as penalty.
If cancelled 20 days prior to arrival 60% of the total amount of the package will be charged as penalty.
If cancelled 10 days prior to arrival, no refund is given.
GROUP CANCELLATIONS: Special Terms and Conditions will be issued at the time of booking based on different services to be rendered.
CRUISE RESERVATION: Not refundable if cancelled within 50 days of departure.
REFUND OF UNUSED SERVICES: Once a service has commenced, no refunds can be made for any specific tour, accommodation, sightseeing and other services not taken. No refund is given for a partially used Product.
CHANGING OR POSTPONING YOUR TRIP: Extra fees and penalties (30% and up) will apply for schedule changes (postponing, changing dates, etc) made by the clients after booking or during touring.
AIR TRANSPORTATION : Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase non-refundable air tickets, Castle Travel (Kültürel Turizm LTD. ŞTİ.) cannot be responsible in the event a tour is cancelled.
REGULAR GROUP TOURS & SHOPPING POLICY: There will be visits to local shops (carpet, ceramic, pottery, leather etc) during regular group tours. In Turkey group tours will have up to 18 people. In Greece the number can reach 40.
NOT INCLUDED IN THE TOUR RATES: Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.
CHANGES WITHOUT NOTICE: Castle Travel (Kültürel Turizm LTD. ŞTİ.) reserves the right to change your current hotels, domestic flights, ferry and bus tickets without a notice as some situations are beyond our control.
P.S.: Force majeure circumstances are out of these rules in favour of customers.